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Translation missing: en.products.compare.view_compareShipping policy
We offer reliable shipping across all major cities in India. We aim to process and dispatch your fragrances within 24-48 hours. Standard delivery typically takes 3-7 business days depending on your location.
Return Policy
Due to the hygienic nature of perfume decants and beauty products, we cannot accept returns once the product has been opened. If you receive a damaged or incorrect item, please contact our support team within 48 hours for a prompt replacement.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Email us at orelisscent@gmail.com, and we will resolve the issue promptly.
IS AN UNBOXING VIDEO REQUIRED TO MAKE A CLAIM?
Yes, an unboxing video showing the product in its original packaging is mandatory for any claims related to missing items, leakage, breakage, or incorrect products.
WHAT SHOULD I DO IF THE PACKAGE APPEARS TAMPERED WITH OR DAMAGED UPON DELIVERY?
If the package appears tampered with or visibly damaged, please refuse to accept it from the delivery partner and report it immediately.
DO YOU PERFORM QUALITY CHECKS BEFORE SHIPPING?
Yes, we perform thorough quality control checks on all products before dispatch. However, in the rare event that you receive an incorrect or damaged item, rest assured, we’re here to help.